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In the presence of a non-conformity, the consumer has the right to the remedies provided for in art. 135-bis of the Consumer Code. Specifically, the consumer can ask the seller:
There is therefore a hierarchy between the tools provided for consumer protection to balance the consumer's interest in receiving the agreed item and the seller's interest in safeguarding the contractual relationship. However, the seller's right to offer the consumer "any other remedy available" to settle the dispute amicably remains unaffected.
